Online Training via Zoom Terms & Conditions

Confirmation of Bookings

A short email acknowledgement will be issued on submitting an online booking form.  Please note this is not confirmation of the course going ahead, this is just acknowledging your request to attend the course.

The full course confirmation will be sent direct to the delegate via email no later than two weeks prior to the start date of the course.

Course confirmation details will include details of the start and finish times and information on other materials the delegate may need to complete the course.


The fees for our training courses are specific to each individual course. Full details of the course fee can be located on the relevant course page.

Prices are excluding VAT (VAT will be charged at the current UK rate).


TMS will issue invoices for all course bookings.  Our terms of payment are strictly 30 days from the date of the invoice.  Payment can be made via card, BACS or by cheque. Payment must be made at  least 3 working days prior to the start date of the course otherwise, TMS has the right to refuse the delegate(s) attendance on the course.


Cancellations can be made by telephone and/or email.  TMS request that telephone cancellations are formally confirmed in writing (via email).  

Cancellation fees will be charged at the following rates unless otherwise stated on individual booking forms:  

28 - 14 days (50% of course fee)

Less than 14 days' notice (100% of course fee)

Cancellation by TMS

TMS reserves the right to cancel courses or alter course dates. Should a course be cancelled or if the alternative date is not suitable and payment for that course has already been made, a full refund will be given.

Occasionally it may be necessary to amend course programmes or substitute items on the programme for current issues, therefore delegates, especially those who are only booking part of a course are advised to check before confirming their booking or request a copy of the latest course programme.

Intellectual property rights

All content and materials used within the course are owned by TMS. All intellectual property rights within the materials available, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by TMS. When you are given access to the to your course you are granted a non-exclusive, non-transferable, revocable licence to use the materials. No content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without our agreement. Any such use is strictly prohibited and will constitute an infringement of TMS’ intellectual property rights.


TMS does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions. TMS are not liable for any technological issues which may occur as a result of the hardware/software you are using e.g. internet, computer, phone etc while you are completing the course. You must make sure your computer meets the requirements set out by Zoom which can be found here: (

Terms of use

By booking and enrolling onto our Zoom training courses you agree to the TMS privacy policy ( and the TMS Cookie Policy (

There is no need for you to have a Zoom account to join one of our courses, however by using Zoom you must agree to their terms of use ( and their privacy policy ( By downloading and using the Zoom app you agree to these. You’ll find the links on the download page or in the relevant app store.

Zoom’s privacy notice can be found here: 

TMS Copyright 2013