Face to Face Training Terms & Conditions

Confirmation of Bookings

A short email acknowledgement will be issued on submitting an online booking form.  Please note this is not confirmation of the course going ahead, this is just acknowledging your request to attend the course.

The full course confirmation will be sent direct to the delegate via email no later than two weeks prior to the start date of the course.

Course confirmation details will include details of the training venue, start and finish times and what delegates are required to bring with them.

Delegates should NOT book accommodation/travel until they receive formal course confirmation details from us.  TMS will not be responsible for costs incurred if the course has not been fully confirmed in writing.


The fees for our training courses are specific to each individual course. Full details of the course fee can be located on the relevant course page.

Prices include course notes, attendance certificates, lunch and refreshments on each day of the course (unless otherwise specified).  

Prices are excluding VAT (VAT will be charged at the current UK rate).


TMS will issue invoices for all course bookings.  Our terms of payment are strictly 30 days from the date of the invoice*  Payment can be made via BACS or by cheque.  Please note that TMS are unable to accept credit card payments.

* Please note that for overseas delegates attending our training courses, this is subject to full payment of the course fees being received at least 14 days prior to the start date of the course.  For those overseas delegates who require a visa to attend, we regret that we are unable to assist with the application:  only the standard confirmation details will be sent to the delegate.  

For invoices still outstanding after 30 days, we reserve the right to charge interest for late payment in accordance with the Late Payment of Commercial Debts Regulations 2002.

For invoices still outstanding after 30 days and at the comencement date of the course TMS has the right to refuse the delegate(s) attendance on the course unless a justifiable reason is given for late payment.


Cancellations can be made by telephone and/or email.  TMS request that telephone cancellations are formally confirmed in writing (via email).  

Cancellation fees will be charged at the following rates unless otherwise stated on individual booking forms:  

28 - 14 days (50% of course fee)

Less than 14 days' notice (100% of course fee)

Cancellation by TMS

TMS reserves the right to cancel courses or alter course dates. Should a course be cancelled or if the alternative date is not suitable and payment for that course has already been made, a full refund will be given.

TMS will not be liable for any costs incurred by the delegate unless full confirmation has been sent to the delegate.

Occasionally it may be necessary to amend course programmes or substitute items on the programme for current issues, therefore delegates, especially those who are only booking part of a course are advised to check before confirming their booking or request a copy of the latest course programme.

TMS Copyright 2013