Essex County Council were concerned that their road safety route treatments were not achieving rates of return in line with those expected for this type of work.
TMS evaluated both technical and process aspects of the work. One of the outputs was the production of a template for road safety engineering service delivery.
Each task in the process was broken down into separate policy, management and technical roles, and each of these was then ascribed options in terms of the role being carried out by client, consultant or other stakeholder.
The project provided a detailed insight into how a local authority delivers a road safety service, and the complexity of relationships involved in that delivery.