Privacy Policy

TMS Privacy Policy

This policy was last updated on 22nd May 2018

We’re committed to protecting and respecting your privacy.

This privacy policy explains when and why we collect personal information of people who visit our website (, how we use it, the conditions we may disclose it to others and how we keep it secure. Additionally, it will explain the use of cookies and how we use them on our site.

We may change this Policy periodically so please check this page occasionally to make sure you are up to date with any changes that may have been made. By using our website, you’re agreeing to be bound by this policy.

How do we collect information from you?

When you use our website, we collect information from you, for example, when you email us about taking out a road safety audit, make a course booking or email us about a general enquiry.

What information do we collect?

The personal information we collect from you may include, but not limited to, your name, address, email address, IP address and information regarding what pages are accessed, when and for how long. If you are to book a training course or road safety audit through our website the information we may collect may include, but not limited to, your organisation, telephone number, and dietary requirements.

How is your information used?

We may use your information to:

  • Process your course booking
  • Process your road safety audit booking
  • Seek your feedback on the services we provide
  • Send you communications about the course or safety audit you have booked to carry out our obligations to you.
  • Send you marketing communications under the ‘Legitimate Interests’ basis of General Data Protection Regulation (GDPR) Article 6(1)(f).
  • Process a job application

We review our retention periods for personal information regularly. We are legally required to hold some types of data to fulfil our statutory obligations (for example the retention of personal data for LANTRA).  We will hold your personal data on our systems in line with our retention periods or for as long as is necessary both before and after the relevant activity.

Who has access to your information?

We will not sell or rent your information to third parties

We will not share your information with third parties for marketing purposes.

Third Parties working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place to make sure that the data is secure and is not used for anything else other than the service the third party is providing to ourselves.

Your preferences

You can decide whether you wish to receive marketing information from us. If you do not want to receive direct marketing communications from us via, email or post then you can select choices by ticking the relevant consent boxes on the form where we collect your information. If you do not tick any of the consent boxes you will not receive any marketing information from us. However, this does not affect any correspondence we may have with you regarding the service you have enquired about or booked.

We will not contact you for marketing purposes by email or post without your prior consent. To change your marketing preferences please email:

Updating your information

We need to make sure your information is correct and up to date, if you would like to update any of your details with us please email us at: Or write to us at:

Traffic Management and Safety Ltd
Unit 1B, Sovereign Court 2
University of Warwick Science Park
Sir William Lyons Road

Under the GDPR law you have the right to ask us for a copy of the information we (TMS) hold about you. To receive a copy, you need to write to us at:

Traffic Management and Safety Ltd
Unit 1B, Sovereign Court 2
University of Warwick Science Park
Sir William Lyons Road

Please note requests for a copy of the information we hold about you will only be processed with a written request, we cannot process these requests via email.

Security Precautions in place to protect your personal information

Non-sensitive details are transmitted normally over the internet and can never be guaranteed to be 100% secure. While we employ a strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we have received your information we make our best effort to ensure its security on our systems.

Use of Cookies

Our website uses cookies to better your experience while visiting the website. As required by legislation, where applicable we use a cookie control system, allowing you to give explicit permission or to deny the use of/saving of cookies on your computer/device.

What are cookies? Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.

TMS use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our website. This is done to enable the TMS to provide You with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve our website.

You are advised that if you wish to deny the use and saving of cookies from this website on to your computers hard drive you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon your first visit.

You view our full cookie declaration in our cookie policy here:

Hotjar Heatmapping

We use a program called Hotjar to better learn how you use our website. This part of the policy refers to how Hotjar works and what data it collects.

For the purposes of the services that Hotjar provides to us, Hotjar acts as Data Processor and solely processes all personal data in accordance with the instructions received from TMS. This includes how Hotjar collects information from your browser and device when you access our website

The following information may be collected related to your device and browser:

  • device's IP address (captured and stored in an anonymized format as described in our Technical Information);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Hotjar servers automatically record information which is collected from our website. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;

We may from time to time use Hotjar to record your usage of our website. When collecting data with Recordings, Hotjar automatically suppresses keystroke data on password fields, as well as when we detect a credit card number being entered into an input field. We also offer the ability to manually suppress data on specific input fields or on-page text containing email addresses/numbers. In both cases, the data is suppressed client-side, the visitor’s browser, which means it never reaches our servers.

Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.

You may opt-out from having Hotjar collect Your information when visiting a Customer Website at any time by visiting and clicking 'Disable Hotjar'.

Links to other sites

This privacy policy only applies to our own website, so it is encouraged for you to read the privacy statements on other websites you may visit.

Although we only look to include quality, safe and relevant external links, you are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

TMS cannot guarantee or verify the contents of any externally linked website despite our best efforts. You should therefore note you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

TMS Copyright 2013